We are trying to get school done and this is making all things difficult. Printer Settings Consistent with Wireless Router Setting: PASS Other network detected matching your network name: NO

Printer report says MAC address filtering may be enabled So I ran through the vitrula help, (which was no help), downloaded the HP diagnosis (which didn't help because I couldn't connect wirelessly, only through a wired connection, which worked fine.), and now I am hoping I can find someone here that can help me fix my issue here. Update the firmware regularly to get the most out of your printer. I have looked and looked for a number to call and can't find one anywhere. HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Mind you my printer can see my network but still fails? I called my internet provider and they said they had no MAC filtering on and recommended I call HP. I ran a report that states MAC Address filtering my be enabled on your wireless router. After that my printer no longer was able to connect to the internet. I had my internet provider out and they upgraded my package. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.